Learning Outcomes

Faulty Decision Making

The Five Phases of Negotiation

Lesson Summary

In this module, you will learn the decision-making trap that people fall into when making decisions. You will learn how to identify these traps and how to avoid them during your decision-making process. You will learn how to win favorable outcomes from a negotiation as this course takes you through the five phases of negotiation.

What is Conflict?

Leadership and Conflict

Conflict is normal

In this module, you will understand the meaning of conflict and the ingredients in its definition. You will learn the subjects of conflict and understand how conflict occurs among parties. You will learn the dangers of a conflict to help you put in place cautionary measures to manage it when it occurs.

Conflict Styles

Conflict in the Work Environment

Effective Conflict Management Strategies

Crisis Communication Plan

In this module, you will learn a broad range of conflict styles people adopt when handling a conflict. Knowing how different people approach conflict helps you adjust accordingly in different situations to help resolve them. You will learn how to attain a healthy balance between concern for yourself and others when resolving conflicts.

Causes and Outcomes of Conflict

Decision Making in Groups

Lesson summary

In this module, you will learn the key causes of conflicts in organizations. You will learn how to address the needs of each team member without bias to dissipate conflicts. You will learn how to develop a standard crisis communication plan to address crises when they occur.

Negotiation and Conflict - End of Course Assessment

Learn how to develop your negotiation, conflict resolution, and decision-making skills with this free online course.

Negotiation and Conflict

In this free online Negotiation and Conflict course, you will learn how to make good business and personal decisions by utilizing  many different decision-making tools. Some of what you will learn is how to identify and avoid the decision-making traps, how to approach and resolve conflicts in a team setting, communication techniques for dealing with different kinds of people to leave your team more cohesive and productive.

Motivating Oneself

The Art of Persuasion - I

The Art of Persuasion - II

From Persuasion to Negotiation

Leadership and Motivating Others

In this module, you will learn about motivation, persuasion, negotiation and leadership. Motivation relates to the force, stimulus or influence that guide people to do the things they do. Learn about leadership as the formal position where a specific person has power over others in the groups.

Managing Time

Managing Stress

Resilience

Work-Life Balance

Applying Soft Skills to Workplace

In this module you will learn about essential and vocational skills. Topics like managing time, managing stress, resilience, work - life balance and applying soft skills to workplace will be discussed.

Developing Key Traits and Survival Strategies - Course Assessment

This Free Course helps you to take control of many other aspects of your life through motivating oneself.

Developing Key Traits and Survival Strategies

This free online Developing Key Traits and Survival Strategies course starts with motivating oneself, the art of persuasion, persuasion and negotiation. Persuading involves being able to convince others to take appropriate
action negotiating involves being able to discuss and reach a mutually satisfactory agreement. Next we will study leadership and motivating others and how a leader must have a motivating capacity.

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